Most orders ship within 3 - 5 business days. Personalized orders ship within 7 business days. We ship with USPS First Class. See below for more information on transit times and express shipping.

We are based in Washington state and standard shipping will take 1 - 5 business days depending on your location. USPS Priority and UPS 3-Day are also available if you need your item more quickly.

Yes! We offer USPS Priority and UPS 3-Day are als available if you need your item more quickly. Simple select upgraded shipping at checkout.


On the item page, right above the add to cart button, you will see a personalization box and instructions. Add your personalization there!

Personalization is only available on the front of the ornament and is limited to 14 characters including the year. Sometimes we can fit a few more characters so if you have a question just send us an email at

Personalization is typically limited to 14 characters but we can occasionally fit a bit more. Send us an email at and we'll let you know!

That's not a problem and we are glad to help! If your order has not yet shipped just send us an email and we will get it fixed. Reach out at


Yes! You can machine wash your bandana on the cold setting and hang or lay flat to dry. You can also use a warm iron if you'd like, just avoid the leather tag.

Custom designs

We do not offer custom painted ornaments or mugs, but do occasionally open up our wait list for custom pet portraits with the option to add mugs and ornaments to those orders. See below more information on those.

We open up for custom pet portraits once a year and have a wait list for those.

The Cheery Pet owner and artist Jessi McNeal paints these portraits on an 8 x 8 wood panel with archival acrylic paints in the same style as our ornament and mug designs.

The price is $275 and you also have the option add ornaments, mugs, magnets and greeting cards featuring the final design. You can also pick the background color for your portrait. To get on our wait list email us at


We do not offer returns but if you are unhappy with your order for any reason, please reach out!