Most orders ship within 3 - 5 business days. Personalized orders ship within 7 business days. We ship with USPS First Class. See below for more information on transit times and express shipping.

We are based in Washington state and standard shipping will take 1 - 5 business days depending on your location. USPS Priority and UPS 3-Day are also available if you need your item more quickly.

Yes! We offer USPS Priority and UPS 3-Day are als available if you need your item more quickly. Simple select upgraded shipping at checkout.

On the item page, right above the add to cart button, you will see a personalization box and instructions. Add your personalization there!

Personalization is only available on the front of the ornament and is limited to 14 characters including the year. Sometimes we can fit a few more characters so if you have a question just send us an email at hello@shopthecheerypet.com.

That's not a problem and we are glad to help! If your order has not yet shipped just send us an email and we will get it fixed. Reach out at hello@shopthecheerypet.com

We do not offer custom painted ornaments, but do occasionally open up our wait list for custom pet portraits with the option to add an ornament to those orders. See below more information on those.

We do not offer returns but if you are unhappy with your order for any reason, please reach out!